FITNESS CLASS BOOKING POLICY
Fitness classes
5.1 Overview
- Due to the limited space in the Club building, the number of fitness classes available is restricted. The contents of this clause 5 are designed to help make access to classes as fair as possible for everyone who wants to participate. They aim to address late cancellations, missed classes, frequent cancellations, and back-to-back bookings. The Club appreciates members’ understanding as it works to make class availability fair for everyone.
5.2 Booking Classes
- Members who wish to attend a class need to book in advance, either through the online booking system (accessible in the members’ area of the Club website) or by calling the Club and speaking with a staff member.
- Class bookings open 7 days in advance at 6 am, and members can book available spots right up until the class starts if space permits.
5.3 Booking with Confidence
- Members are encouraged to book classes only when they feel reasonably confident they can attend. If a change in plans due to a serious unforeseen circumstance, or illness, prevents attendance, members should cancel the booking as early as possible through the booking system or by calling the Club.
- While it is understood that cancellations are sometimes unavoidable, a 7-day pause on a member’s ability to book classes may be applied if that member’s cancellations become frequent (see clause 5.5 below). This policy helps ensure that all members have fair access to classes. If a member needs to cancel a class booking due to illness or another serious unforeseen circumstance or they have booked a class in error and soon after cancelled that booking, they are encouraged to inform the Club of the reason for their cancellation as soon as possible, either by email to the General Manager or by calling directly.
- In these cases, the Club will do its best to ensure that the cancellation does not impact the member’s ability to book future classes.
5.4 Missed Classes
- If a member misses two booked classes within a 30-day period (either by not attending or cancelling within four hours of the class), a brief pause on that member’s ability to book classes may be applied for 7 days. Again, this policy helps ensure that as many members as possible can access available classes.
5.5 Frequent Cancellations
- To help keep classes open to all interested members, a 7-day pause on the ability to book classes may also be applied to a member who cancels four or more times within a 30-day period
5.6 Back-to-Back Classes
- To allow the maximum number of members possible to attend their preferred classes, advance booking for consecutive (back-to-back) classes of the same type isn’t permitted. However, if there’s an open spot, members are welcome to join the second class at its start time. If a back-to-back booking is made in advance, the second booking will be counted as a cancellation for the purposes of the policy in this clause 5.